KLYTHONEXIS Returns Policy

Introduction

At KLYTHONEXIS, customer satisfaction is our top priority. Our returns policy is designed to ensure a hassle-free shopping experience and to facilitate a smooth process for returns, should you be unsatisfied with your purchase.

Eligibility for Returns

Products are eligible for return within 30 days of the delivery date. To be eligible for a return, the item must be unused and in the same condition that you received it. It should also be in the original packaging.

Non-returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Include your order number, details of the item you wish to return, and the reason for return.
3. Upon approval, you will receive a return shipping label via email.
4. Package the item securely and attach the provided shipping label.
5. Drop the item off at the nearest postal service location or schedule a pickup if available.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you need to exchange an item, proceed with the return process to receive a refund and place a new order for the desired item.

Contact Us

If you have any questions regarding your return, please contact us at [email protected] or call us at (555) 123-4567. Our customer service team is available Monday to Friday, 9:00 am to 5:00 pm EST.